Refunds, returns & delivery
Last updated: 19 September 2026
This detailed policy is currently provided in English. Contact support for help understanding it.
Image generation credits
If a generation fails or is interrupted, its 50 credits are automatically returned once. If an image was created successfully but you want a different artistic result, a further edit or generation uses another 50 credits. Contact Support if a technical problem prevents you from accessing the output.
Payments and duplicate charges
If money was debited but credits or your print order are not visible, allow time for payment reconciliation and check My orders. Contact Support with the payment reference. Do not share a UPI PIN, password or full card details. Duplicate or incorrect charges will be investigated.
Made-to-order prints
Catalogue and custom prints are made after payment and artwork approval. Change-of-mind returns and size changes are not automatically accepted after production begins. Contact Support promptly for cancellation requests; we will check the fulfilment stage.
Damaged, wrong or defective items
Contact Support promptly after delivery, preferably within 7 days, with the order number and clear photographs of the item and packaging. Preserve packaging where possible. We will review the issue with the print partner and arrange an appropriate replacement or refund. Statutory consumer rights remain unaffected.
Refund processing
Approved money refunds are issued through the original payment method using Razorpay. Bank processing times vary. Credit refunds appear in your wallet activity. Refund requests and fulfilment exceptions are handled by our support team.
Shipping coverage
We fulfil within India using Qikink. A valid six-digit pincode alone does not guarantee service. Availability and delivery charges are checked before purchase. Estimates may change due to production, holidays, courier conditions or remote locations.
Contact
DivyaRoop
marcusrashford019.mufc@gmail.com