Shipping & delivery
Last updated: 19 September 2026
This detailed policy is currently provided in English. Contact support for help understanding it.
Where we deliver
We deliver across India only. We do not ship internationally. Delivery is fulfilled by our print partner Qikink from their facility in India. A valid six-digit pincode alone does not guarantee service: availability is checked against your pincode before you confirm an order, and the courier remains the final check on serviceability.
Cash on delivery coverage
Prints are cash on delivery. Cash-on-delivery coverage is narrower than prepaid coverage because some carriers do not collect cash at the door, so a pincode that can receive ordinary post may still be unavailable for a print order. The delivery check before you confirm reflects cash-on-delivery availability.
Dispatch time
Every print is made to order after you confirm and approve your artwork. Production and dispatch normally take 2 to 5 business days. Made-to-order production means there is no ready stock to ship immediately.
Delivery time
After dispatch, delivery normally takes a further 3 to 8 business days depending on your location. Metro addresses are usually at the faster end of that range and remote or tier-3 addresses at the slower end. Total time from order to doorstep is therefore normally 5 to 13 business days.
Delivery charges
Delivery charges depend on the print size and your pincode. The exact charge is calculated and shown to you before you confirm your order, as a separate line in the price breakdown. The total shown at confirmation is the amount you pay the courier on delivery; there are no charges added afterwards.
Tracking
Once your order is dispatched you can see its status and tracking in My orders. Tracking becomes available after the courier collects the parcel from our print partner, which may be a short while after dispatch is recorded.
Delays
Estimates are estimates. Production, public holidays, weather, courier conditions, strikes and remote-location routing can extend them. If your order passes the expected window, contact Support with your order number and we will check it with the print partner.
Refused or undelivered parcels
A made-to-order print is produced for you and cannot be resold. If a cash-on-delivery parcel is refused or repeatedly undeliverable, the order is treated as complete on our side and the item is returned to our print partner. Please only place an order you intend to accept, and contact Support promptly if your plans change.
Contact
Nakama AI
Indrakanan, Ward No. 12, Kanainatsal, Sripalli, Barddhaman, Bardhaman, West Bengal 713103, India
support@divyaroop.com